Some of the keyboard training software will calculate keystrokes automatically. Software would be an issue at most places, but you could use the client's keyboard on your laptop (with software) and have them duplicate what they do/have just done. Just an idea.

I do close-up video for a representative amount of time, upload to computer, slow down the video and count the keystrokes, then convert to keystrokes per hour. It would be interesting to know what software programs there are to do that. Although I suspect there would be issues with the IT folks in installing software.

Glen Adams